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  1. Toky EN
  2. Using Toky
  3. How to Guides

How to Guides

  • Add an agent with an already existing Toky account
  • Assign Call Whispering/Call Monitoring permissions
  • Blacklisted or blocked numbers
  • Block a phone number
  • Buy a Toll-Free Number
  • Change the greeting audio for live calls
  • Cheap SSL certificates recommended by Toky
  • Configure the Agent Group Ring Strategy
  • Configure the audio messages in your IVR
  • Connect my Twilio hosted number to Toky
  • Display an external phone number as a Caller ID
  • Display caller's phone number on forwarded phone calls
  • Edit the hold music
  • Enable & disable call recording
  • Enable call forwarding to multiple landlines or mobile phone numbers
  • Enable permanent call forwarding for an agent
  • Find the phone number of a customer who called my business
  • Get the Call ID link to report a call to customer support
  • How does the phone directory work?
  • How to activate Speech to Text transcription for voicemail
  • How to add notes and tags to a call?
  • How to assign a phone number to one of your agents
  • How to bulk-download or export call recordings.
  • How to cancel my Toky account
  • How to configure advanced settings for IVR
  • How to configure the overflow agent group?
  • How to create a new IVR level
  • How to download the Call Recordings
  • How to port my number to Toky.
  • How to request a call recording transcription?
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