How to Guides
- Add an agent with an already existing Toky account
- Assign Call Whispering/Call Monitoring permissions
- Blacklisted or blocked numbers
- Block a phone number
- Buy a Toll-Free Number
- Change the greeting audio for live calls
- Cheap SSL certificates recommended by Toky
- Configure the Agent Group Ring Strategy
- Configure the audio messages in your IVR
- Connect my Twilio hosted number to Toky
- Display an external phone number as a Caller ID
- Display caller's phone number on forwarded phone calls
- Edit the hold music
- Enable & disable call recording
- Enable call forwarding to multiple landlines or mobile phone numbers
- Enable permanent call forwarding for an agent
- Find the phone number of a customer who called my business
- Get the Call ID link to report a call to customer support
- How does the phone directory work?
- How to activate Speech to Text transcription for voicemail
- How to add notes and tags to a call?
- How to assign a phone number to one of your agents
- How to bulk-download or export call recordings.
- How to cancel my Toky account
- How to configure advanced settings for IVR
- How to configure the overflow agent group?
- How to create a new IVR level
- How to download the Call Recordings
- How to port my number to Toky.
- How to request a call recording transcription?