How to make calls from the mobile app

Learn how to make calls from the Toky app for Android and iOS.

 

• Open your Toky app and click on the Phone tab in the bottom of the app.

• Now you can use the dialer to make the call.

1. Type the phone number in international format (E.164).

2. You will see the name of the contact related to the phone number if it belongs to a contact in the phone directory or to any customer or lead from your CRM or business apps integrated with Toky.

3. Select the caller ID; this is the phone number displayed in the phone screen of your customers or registered by their caller Id.

4. You can use the dial pad to type the phone number.

5. Click the green button phone to initiate the call.

• The call will start and you will see this window.

1. Customer information, if the number is related to a contact from the Phone Directory or any enabled integration you can see the name.

2. Mute and enable audio in the call by clicking on this button.

3. Tap to display a numeric dial pad useful to type extension numbers or IVR options.

4. Tap to enable the speaker.

5. Hold the call by taping this button, the other party will listen to the hold music you have configured.

6. Click to transfer the call to other agent, group or external phone number.

7. Tap to use a bluetooth connected device.

8. Click to use the voicemail drop option.

9. Click to hang up the call.

• When you hang up the call you will see this screen

1. Check your call's duration.

2. You can view details about the call.

3. You can add notes to the call.

4. Add tags to the call.

5. Report this phone number if you want to block it.