-
Open your desktop calling app and click on the Phone tab in the bottom of the app.

-
Now you can use the dialer to make the call.

-
Type the phone number in international format (E.164).
-
You will see the name of the contact related to the phone number If it belongs to a contact in the phone directory or to any customer or lead from your CRM or business apps integrated with Toky.
-
Select the caller ID; this is the phone number displayed in the phone screen of your customers or registered by their caller Id.
-
You can use the dial pad to type the phone number.
-
If the phone number is correctly formatted, the Call will enable itself so you can click on it to initiate the call.
-
The call will start and you will see this window.

-
Customer information, if the number is related to a contact from the Phone Directory or any enabled integration you can see the name.
-
Duration of the call
-
Click to transfer the call to other agent, group or external phone number
-
Mute and enable audio in the call by clicking on this button.
-
Click to hold the call, the other party will listen to the hold music you have configured.
-
Click to display a numeric dial pad useful to type extension numbers or IVR options.
-
You can add notes and tags to the call
-
Click to use the voicemail drop option
-
Click to hang up the call.