For adding new IVR levels you can follow these steps:
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Go to the IVR section
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Create a new IVR or edit an existing one.
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Create a new option and select the action send to IVR and
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Click on the Set up new IVR button
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Enter the new IVR level name
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Add the options you need for this level and make sure you configure the audios as this is a new IVR.
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You can also add new IVR levels if you need to, repeating these same steps.
