Only Super admin users can assign this permission.
To allow one of your agents Call Whispering and Monitoring permissions you must follow these steps:
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Go to your agents section
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Edit the agent whom you want to give permissions
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Go to Call settings
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Click on Enable call monitoring and whisper
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Click on Notify my teammate when I'm monitoring their call if you need other agents to know when they are being monitored by the selected agent.
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Click on Save Changes
