You can use Toky for starting your call center or as your business phone system.
Use Toky starting with one agent and get your own virtual phone number in more than 60 countries, even paid plans can include a free virtual phone number in selected countries or you can get phone numbers starting at $4.
What you DON'T have to pay in Toky
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Unlimited inbound calls from local phone numbers and live calls are free. Toll-free phone numbers are an exception as they have a price per minute for inbound calls.
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Your customers will pay for calling to your local numbers the price per minute they pay for any other local number, depending on the plans they have with their provider.
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Our call center features are included in Business and Enterprise plans.
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All our integrations with CRM and other apps are included in all our plans. Only Salesforce requires a Business plan.
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Unlimited API calls.
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Customer service will always be ready to help you.
The following features are included in the Business and Enterprise plans:
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Fax to email
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Power Dialer
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Call recordings
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Voicemail
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Voicemail drop
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Pause/resume call recording
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Call monitoring
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Warm Transfer
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Transfer to groups
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Transfer to external numbers
What you have to pay in Toky
These are the fixed costs of having Toky:
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Agents: You will have a fixed price per agent, and every agent will also include a new phone line for simultaneous calls. Every paid plan includes all our call center features and comes with many integrations with CRM and other apps. You can buy a team plan or pay Toky annually to save money
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Virtual Phone numbers: Every paid plan can include a free virtual phone number in selected countries, or you can get your virtual phone number in more than 60 countries starting at $4 per month. Check our coverage page to learn more details for every country
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WhatsApp Business: You must pay a monthly fee that it can be lower if you pay annually. There is a flat price per inbound and outbound message and you can learn more on the feature page.
These are the variable costs of having Toky
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Outbound minutes: Every outbound call will generate a cost per minute depending on the destination country and the line type. Check our coverage page to validate prices
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Toll-free numbers: Besides the monthly payment per number, you pay per inbound minutes and a one-time installation fee.
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SMS text messages: You pay a price per message depending on the country. Check our coverage page to validate prices
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Speech to text: You can enable STT for voicemail and call recordings, and you have to pay for this service.
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Fax to email service: If you enable your fax to email feature you will have to pay $0.02 per page.
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WhatsApp Business messages: You have to pay a flat price of US $0.005 for inbound and outbound messages.
The following features have a price per minute or use in the Entrepreneur plan:
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Fax to email
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Power Dialer
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Call recordings
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Voicemail
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Voicemail drop
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Pause/resume call recording
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Call monitoring
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Warm Transfer
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Transfer to groups
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Transfer to external numbers
For more information contact our customer service or visit our pricing page.