Every call made through Toky is assigned a unique identifier which becomes part of the call's URL.
For example, when you check a call on the Toky website, the address bar will display a URL containing the unique identifier like this:
The unique identifier is everything after "business/call/". The unique identifier (Call ID) is the crucial piece of information that our Support team requires to troubleshoot your case and access all relevant information.
So when we need to report an issue related to a call, this information is imperative to our Support team.
To share a call ID, we can simply copy and paste the full URL into the ticket we have with Support or follow these steps:
Go to call history:
Once there, locate the call you are trying to report and click the blue arrow icon to the right of the call:
At that moment, you will have the call details opened and you simply need to click the "Copy Call Link to Clipboard" and then paste the value to your ticket with Support
In case you have any questions, please feel free to submit a Support Case here.