Every call in Toky has its own individual call link; this identifier can be really useful when you are reporting issues with inbound or outbound calls. Our customer service team could ask you to send this code in order to check the call and provide you with the best help.
To get the call link, follow these steps:
1. Go to your dashboard or your Call History section.
2. Find the call that you need to send to customer service to check.
3. Click on the blue arrow button on the right side of the list to open the Call details window.
4. Now on the bottom left corner of your screen, click on Copy Call Link to Clipboard option, copying the code to your clipboard.
5. Paste the Call link in an email or chat and send it to our customer service team.
This is an example of a call-ID link: https://app.toky.co/business/call/3RdjuXX.6DApAAGCFFPcNglEqBY3kwI532
You can also click on the Report Call Issues option to report your problems directly to our support team.
