Every call in the call history of Toky has a status. Every call received by virtual phone number or by live call is registered in the call history. Below you can see what each status means:
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Inbound: Inbound call answered by one of your agents
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Outbound: Call made from the Toky platform to an external telephone number and that was answered.
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Missed Call: Inbound call not answered by any agent and that did not reach the voicemail.
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Cancelled: Inbound call that could not be answered by any agent because it rang for a short time.
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Abandoned Voicemail: Inbound call that reached voicemail but the caller did not leave any message.
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Voicemail: Call received and not answered by any agent but the caller left a message.
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Transferred answered: Call transferred to another agent.
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Transferred canceled: Call transferred to another agent but the call wasn’t answered.
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On-Call: A call in progress that you can monitor if you have the permissions.
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Calling: A call that is just starting.
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Call Attempt: Outbound call made by your agents that was not answered.
If you want to learn more, please visit this page to understand what every Call Status in Toky means.